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Frequently asked

Everything you need to know

Quick answers about plans, delivery, dietary needs, and how it all works. Don't see your question? Get in touch.

When are deliveries?
Deliveries are Sunday evenings between 8pm and 11pm across Montreal, Laval & Longueuil. Order cutoff is Thursday at midnight.
Where do you deliver?
We deliver across Greater Montreal — including all of Montreal (downtown, Plateau, NDG, Westmount, Mile End, Old Port, Verdun, and every borough), Laval, and Longueuil. We've delivered over 50,000 meals across the region. Outside this zone? Send us a message — we may be able to accommodate.
How fresh are the meals?
Cooked fresh each week — never frozen. Meals stay fresh in the fridge for 5–7 days from delivery. We recommend eating earlier-week meals first (chicken, fish) and saving heartier dishes (beef, grain bowls) for later in the week.
How do I reheat the meals?
Always remove the lid first. Microwave: 2 minutes (or until heated through). Oven: 350°F for 10–12 minutes. Containers are microwave-safe and oven-safe — but never reheat with the lid on. Full instructions are on every meal label.
Can I customize for allergies or dietary needs?
Yes. We accommodate gluten-free, dairy-free, nut-free, and vegetarian preferences. For severe allergies, please send us a note before subscribing so we can confirm we can serve you safely. Our kitchen handles common allergens.
How do subscriptions work?
Pick a plan and choose meals each week from the new menu (or let us auto-select based on your preferences). You're billed weekly. Pause or cancel anytime in your account — no fees, no hassle.
Can I pause or cancel my subscription?
Yes — pause, skip a week, or cancel anytime. As long as you make changes before the weekly cutoff (Thursday at midnight), there's no charge.
Do I have to subscribe? Can I do a one-time order?
Subscribers get the best per-meal pricing, but you can also order a one-time bundle (5, 7, 10, 14, 20, or 24 meals) — see our Bundles section.
Are the meals good for weight loss / muscle gain?
Yes — every meal is portioned with calories and macros listed clearly. Our menu includes Lean (lower-calorie), Balanced, High-Protein, and Performance options so you can match your meals to your goal. Need a personalized recommendation? Reach out and we'll suggest a plan.
What if I don't like a meal?
Tell us. If something wasn't right, we'll credit or replace it — no questions. We want every meal to be one you actually look forward to.
How do I pay?
All major credit cards. Subscriptions are billed weekly on the same day. Bundles are charged as one-time payments at checkout.
Is the packaging eco-friendly?
Our containers are recyclable, microwave- and oven-safe, and built to be reused. We're constantly working to reduce our packaging footprint.

Still have questions?

Send us a message — we usually reply within a few hours.